REFUND POLICY

FREE NATION EXPRESS COURIER SERVICE LLC

Last Updated: [01/01/2026]

FREE NATION EXPRESS COURIER SERVICE LLC (“Company,” “we,” “us,” or “our”) is committed to transparent billing and fair service practices. This Refund Policy applies to all payments made to the Company, regardless of payment method.

By booking, scheduling, or paying for our services, you agree to this Refund Policy.

1. Payment Methods Covered

This Refund Policy applies to all forms of payment, including but not limited to:

• ACH / electronic check (eCheck)
  
  

• Credit and debit cards
  
  

• Invoices
  
  

• Cash or other approved payment methods
  
  

2. General Refund Policy

All services are non-refundable once service has begun or been completed, unless otherwise required by applicable law or expressly agreed to in writing by the Company.

Refund eligibility is determined based on:

• Timing of cancellation
  
  

• Whether service has been dispatched or performed
  
  

• The nature of the service provided
  
  

3. Eligible Refunds

Refunds may be approved under the following circumstances:

• Services were not provided due to an error solely caused by FREE NATION EXPRESS COURIER SERVICE LLC
  
  

• Duplicate or incorrect charges processed in error
  
  

• Services canceled prior to dispatch or scheduling confirmation, subject to approval
  
  

All refunds are issued at the Company’s discretion.

4. Non-Refundable Situations

Refunds will not be issued for the following:

• Services that have already started or been completed
  
  

• Delays caused by traffic, weather, accidents, road conditions, or other events beyond our control
  
  

• Customer-provided incorrect pickup, delivery, or contact information
  
  

• Missed deliveries or delays caused by customer unavailability
  
  

• Same-day or last-minute cancellations
  
  

• Refusal of delivery by recipient
  
  

• Any fees related to third-party services or processors
  
  

5. Cancellations

• Cancellations must be made before service dispatch to be considered for a refund
  
  

• Cancellations made after dispatch may result in partial charges or no refund
  
  

• No refunds will be issued once a courier or vehicle has been dispatched
  
  

6. ACH / eCheck Payments

For ACH or electronic check payments:

• Authorized ACH transactions are final once processed
  
  

• Returned or rejected ACH payments may incur additional fees as permitted by law
  
  

• Refunds, if approved, will be issued back to the original bank account
  
  

7. Credit & Debit Card Payments

For card payments:

• Approved refunds will be returned to the original card used
  
  

• Processing fees charged by payment processors may be non-refundable
  
  

8. Refund Processing Time

• Approved refunds are typically processed within 5–10 business days
  
  

• Processing times may vary depending on the payment method and financial institution
  
  

9. Disputes & Chargebacks

Customers are encouraged to contact us directly before filing a dispute or chargeback.

Unauthorized chargebacks or disputes may result in:

• Suspension of future services
  
  

• Additional fees where permitted by law
  
  

10. Policy Modifications

FREE NATION EXPRESS COURIER SERVICE LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on our website and become effective immediately upon posting.

REFUND POLICY FOR TRANSPORTED GOODS & ITEMS

1. Scope of This Policy

This policy governs refunds related to:

• Couriered or delivered goods
  
  

• Transported packages, parcels, and items
  
  

• Business or personal shipments handled by the Company
  
  

This policy applies regardless of payment method, including ACH/eCheck, credit/debit card, invoice, or cash.

2. No Refund After Transport Begins

Once a shipment has been picked up, dispatched, or transportation has begun, no refunds will be issued, except where required by law or expressly approved in writing by the Company.

Transportation services are time-, labor-, and resource-based and are considered rendered once dispatch occurs.

3. Eligible Refund Situations

Refunds may be considered only under the following circumstances:

• The shipment was not picked up or transported due to an error solely caused by FREE NATION EXPRESS COURIER SERVICE LLC
  
  

• A duplicate or incorrect charge was processed in error
  
  

• The customer canceled the shipment before pickup or dispatch and cancellation was confirmed
  
  

All refunds are subject to Company approval.

4. Non-Refundable Situations

Refunds will not be issued for:

• Goods successfully delivered to the provided address
  
  

• Delays caused by traffic, weather, road conditions, mechanical issues, accidents, or force majeure events
  
  

• Incorrect, incomplete, or inaccurate pickup or delivery information provided by the customer
  
  

• Recipient unavailability or refusal to accept delivery
  
  

• Missed delivery attempts
  
  

• Same-day or last-minute cancellations
  
  

• Seized, delayed, or refused shipments due to legal or regulatory restrictions
  
  

• Perishable or time-sensitive goods
  
  

• Goods damaged due to insufficient or improper packaging by the customer
  
  

5. Loss or Damage to Goods

• The Company is not an insurer of goods being transported
  
  

• Liability, if any, is limited to the transportation fee paid, unless otherwise required by law or agreed to in writing
  
  

• Claims for loss or damage must be submitted in writing within 24 hours of delivery or scheduled delivery
  
  

6. Prohibited or Restricted Items

No refunds will be issued for goods that are:

• Illegal, hazardous, or prohibited by law
  
  

• Transported without proper disclosure or authorization
  
  

• Seized by law enforcement or regulatory agencies
  
  

Customers are responsible for ensuring all items comply with applicable laws.

7. Refund Method & Timing

• Approved refunds will be issued using the original payment method
  
  

• Refund processing time is typically 5–10 business days
  
  

• Processing fees charged by payment processors may be non-refundable
  
  

8. Chargebacks & Disputes

Customers must contact the Company directly before filing a chargeback or payment dispute.

Disputes related to delivered or transported goods that comply with this policy may be contested with supporting delivery records.

9. Policy Modifications

FREE NATION EXPRESS COURIER SERVICE LLC reserves the right to update or modify this policy at any time. Changes are effective immediately upon posting.

Contact Information

For refund or billing inquiries, please contact:

FREE NATION EXPRESS COURIER SERVICE LLC
Email: yowu3@aol.com
Phone: (607) 353-3850